Terms of service

1. About dezky and this agreement

The service is provided by Dezky ApS (company reg. 43 14 18 21), Åtoften 33, 6710 Esbjerg V, Denmark ("dezky", "we"). Together with any order confirmations, our Data Processing Agreement and our SLA, these terms form the entire agreement between dezky and the customer.

If you enter into this agreement on behalf of a company, you warrant that you are authorised to bind that company to these terms.

2. The service

dezky is an EU-hosted productivity suite bringing email, file sharing, calendar, video meetings, chat and single sign-on into one subscription. Features evolve over time; we may add, change or retire individual features and will give reasonable notice of material changes.

Some modules may be marked "coming soon" or beta and are provided as-is, without any guarantee of availability.

3. Account, users and security

The subscription is priced per active user. The customer is responsible for its user accounts, for keeping information accurate and up to date, and for all activity that occurs under the customer's accounts.

The customer must protect its login credentials and enable multi-factor authentication where available. Any suspected unauthorised access must be reported to us without undue delay.

4. Acceptable use

The customer must not use the service for unlawful, infringing or harmful content, to send spam or malicious code, to circumvent security or access restrictions, or to place an unreasonable load on the infrastructure.

We may suspend access for material or repeated breaches, or in the event of an acute security risk, and will notify the customer first where possible.

5. Customer data

The customer owns all content and data placed into the platform. dezky processes personal data on the customer's behalf as a data processor under our Data Processing Agreement and Privacy Policy.

Data is hosted in the EU and does not leave the EU/EEA. The customer can export its data at any time via open standards — there is no lock-in.

6. Pricing and payment

The applicable price is shown on our pricing page (currently DKK 49 per user per month, excl. VAT). Payment is charged in advance per billing period via our payment partner.

Prices may change on at least 30 days' notice, effective from the next billing period. In the event of non-payment we may suspend the service after a reminder. All prices are exclusive of VAT and duties.

7. Term, renewal and termination

The subscription runs for the chosen period (monthly or annual) and renews automatically unless cancelled before the period ends. Cancellation is done via the admin console or by written notice.

On termination, access is closed at the end of the period. The customer has a reasonable window to export its data, after which it is deleted in accordance with the Data Processing Agreement.

8. Uptime and support

We aim for high availability and provide support by email and — depending on the subscription — prioritised channels. Specific uptime and response targets are set out in our SLA.

Planned maintenance is announced in advance and scheduled outside normal business hours where possible.

9. Intellectual property

dezky and our licensors own all rights to the platform, software, design and trademarks. Open-source components are subject to their respective licences. The customer receives a non-exclusive, non-transferable right to use the service during the subscription period.

The customer retains all rights to its own content.

10. Limitation of liability

The service is provided with reasonable professional care but without any guarantee that it will be error-free or uninterrupted. To the extent permitted by law, dezky is not liable for indirect losses, including loss of operations, loss of data or lost profit.

dezky's total liability is limited to the amount the customer has paid for the service in the 12 months before the claim arose. These limitations do not apply in cases of intent or gross negligence.

11. Changes to these terms

We may update these terms, for example for new features or changed legislation. Material changes are announced on this page or by email with reasonable notice. Continued use after the changes take effect constitutes acceptance of the amended terms.

12. Governing law and venue

This agreement is governed by Danish law. Disputes that cannot be settled amicably are decided by the Danish courts, with the District Court of Esbjerg as the court of first instance.